Request Review
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Refunds are never automatic. Every request is carefully reviewed by the LicenseLock administrative team before any decision is made. We assess the case on its merits, the evidence provided, and the activation history tied to your license.
Delivery Completed
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Once the digital product — a license key, extension build, or activated access — has been delivered or used, refunds will not be granted under any circumstances. By design, digital keys cannot be "returned" after delivery.
Proven Failure
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Refunds are only considered in cases of a verifiable technical failure on the LicenseLock side that prevents the proper use of the service — and only when no reasonable workaround has been offered by our support team.
Deadlines & Evidence
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Requests submitted outside the established window, or without proper visual/technical proof (screenshots, logs, screen recordings), will be promptly denied. Always reach out to support first — most issues are resolved in minutes.
User Error or Regret
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Purchases made due to a wrong-plan selection, change of mind, or buyer regret after receiving the product are not eligible for a refund. Please use the Tester Max plan to evaluate LicenseLock before committing to a longer term.
Automatic Agreement
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By completing any purchase from LicenseLock — via our Telegram bot, website, or reseller portal — you declare that you have read, understood, and fully agreed to every term of this policy.